When you are operating a call center where you have to make hundreds of calls every day, every second counts – quite literally. You cannot waste your time talking with the machine, right? You need a technology that helps you distinguish between answering machines and live human beings. This is exactly what Answering Machine Detection…
As a contact center owner, does hiring, compensating, and supporting the workforce contribute to the majority of your expenses? We understand that it’s necessary to fulfill rising demand, ensure customer satisfaction, and deliver quality service, but you must limit those expenses to avoid increasing operational costs. How? Through workforce optimization (WFO). Interestingly, a big financial…
A lot of companies choose Do Not Call (DNC) scrubbing methods to comply with federal laws as well as state regulations while trying to retain marketing compliance. But, as the regulatory landscape evolves, it becomes increasingly difficult to keep up with and comply with telemarketing laws and regulations. However, depending merely on DNC scrubber techniques…