Author: James

TELUS International and Five9 Launch Advanced AI-Powered Contact Center Solution TELUS International and Five9 have collaborated to unveil an enhanced Contact Center as a Service (CCaaS) platform, offering AI-driven insights for improved customer experience. The cloud-based solution includes omnichannel support, intelligent routing, and deep integrations with leading CRM and ITSM platforms. The partnership aims to…

Samsung, the consumer tech behemoth, has announced an exciting leap into ‘a new era of mobile Artificial Intelligence.’ Poised to revolutionize the smartphone experience, the company’s Galaxy AI system boasts of providing its users with a novel ‘universal intelligence’ experience. Galaxy AI, drawing synergy from Samsung-developed on-device AI alongside cloud-based AI, is set to redefine…

Telefonica, Spain’s prominent telecommunications provider, has recently mooted a fresh strategic roadmap attached with the catchy acronym of GPS, which represents Growth, Profitability, and Sustainability. After sharing solid Q3 figures suggestive of tangible organic revenue and earnings fortification, the company has breathed life into its 2023-2026 strategic blueprint, serving up key targets. Principal among Telefonica’s…