Author: James

This author has written 1776 articles
Read more about the article What Is Computer Telephony Integration (CTI) And How It Works
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What Is Computer Telephony Integration (CTI) And How It Works

Computer Telephony Integration (CTI)  connects your phone system with business tools like CRMs and helpdesks. It simplifies inbound and outbound calls by automating workflows, improving agent performance, and offering efficient customer service. As CTI evolves, features like call analytics and conversation intelligence are becoming standard.  In fact, experience, 48% of brands expect CTI-powered tools to…

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July 21, 2025
Read more about the article 747 Area Code: Boost Your Business Locally in California
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747 Area Code: Boost Your Business Locally in California

The 747 area code is a relatively recent addition to California’s area code system. It covers the San Fernando Valley region and its surrounding areas. In order to meet the increasing demand for phone numbers in this heavily populated area, this code was introduced. An estimated 1.8 million people live in the San Fernando Valley…

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July 18, 2025
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How to Use AI for Small Business? [10 Top Tools]

Running a small business is hard work. You have to handle marketing, customer service, and daily tasks that eat up your time and energy. But what if AI for small business could make things easier? More business owners are using AI tools to save time, cut costs, and make customers happier. In fact, 64% of…

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July 18, 2025