Updated : January 21, 2026 Get an AI-powered summary for this content:Remote work is normal now. But the problem is, a lot of business calling still run on the office logic, which is desk phones and fixed extensions. And in these systems, you can’t really track what’s happening once the team is distributed.In fact, Zoom…
Updated : January 27, 2026 Get an AI-powered summary for this content:Let me start by asking a question: Is it only me, or have you also faced issues while connecting agents when in need?If you have, you know how frustrating it is, right? And to be honest, customers switch, if this keeps happening.Businesses need to…
Updated : January 13, 2026 Explore this content with AI:If you are running a call center without a solid quality management plan, you’re not alone. You move fast, but you do not know if you are going to succeed or not. It feels exhausting to question whether agents are truly solving problems or simply watching…