Author: James

Sit up straight! Shoulders back, chest out! We all heard these wise words about the importance of physical posture growing up. For those who did sit up straight and find themselves in positions of influence when it comes to IT, they are still hearing about the importance of posture, but in this case, it’s the…

Discover the differences between omnichannel and multichannel contact centers. Learn which approach best suits your customer service strategy. Source

Businesses can address call avoidance to guarantee that customer inquiries are handled efficiently. Explore all about it in this comprehensive blog. Source