Author: James

The recent introduction of the Online Safety Bill is set to have a radical effect on internet-based platforms. The aim is to create an online environment free from illegal and potentially harmful content. To achieve this, the responsibility will fall on the platform owners to eliminate all outlawed materials. However, failure to comply with these…

Content Guru, a global leader in cloud contact center and customer experience (CX) technology, has unveiled a groundbreaking addition to its storm® platform. In a significant move, the company has integrated Google Business Messages, a digital communication channel, into its repertoire. This integration empowers customers to engage with brands via various Google entry points, including…

Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion,…