Author: James

In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees. This innovative endeavor introduces a…

Ekinops, a prominent provider of telecommunications solutions tailored for both telecom operators and enterprises, has unveiled compelling evidence of a highly effective and economically viable virtualization business model catering to service providers. For some time, Ekinops has been diligently developing a virtualization solution known as OneOS6-LIM (Local Infrastructure Manager). The primary objective of OneOS6-LIM is…

Two prominent players in the outsourced IT services for Managed Service Providers (MSPs) sector, Uptime Solutions and Inbay, have officially joined forces, marking a pivotal moment in their industry collaboration. This merger solidifies their collective standing as the ultimate destination for comprehensive outsourced IT services tailored to the evolving needs of MSPs. As a result,…