The latest data from analyst firm Dell’Oro reveals a notable decline in revenues for both Open RAN and vRAN in Q2 2023. Despite the firm not disclosing the exact quarterly numbers, an annual update reveals a significant revenue reduction in the first half of this year for Open RAN. This trend signals a potential year-on-year…
Leading cloud communication and contact center solutions provider, 8×8 Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels. Recognizing the value…
Content Guru, a prominent global provider of cloud contact center and customer experience (CX) technology, has announced today that its storm® cloud contact center solution has been granted the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level. FedRAMP functions as a collaborative security framework that empowers…