Author: James

SkySwitch, a white-label Unified Communications-as-a-Service (UCaaS) provider located in the United States, has added a new robust Contact Center capability to its platform.    SkySwitch is a full-featured, integrated solution for resellers. The company provides MSPs, VARs, telecom agents, interconnect ISPs and WISPs with a cloud-based voice platform that they can brand as their own.…

Connectivity in Birmingham will receive a boost as ATI brings its low-cost, expansive dark fibre network to the region. With a link-up to its metro fibre ring, businesses in the region will be privy to improved connectivity and colocation services to enable future growth. ATI’s 10GB and 100GB services will help ensure maximum flexibility and…

The UK’s telecommunications regulator, Ofcom, is investigating BT after an extensive outage of the 999 emergency call service. Due to a technical problem that occurred on Sunday, the availability of the critical 999 service was compromised nationally, prompting BT to shift to a back-up system. However, reports from London’s Metropolitan Police suggested that this back-up…