Balancing the Risks and Rewards of Generative AI in Telecommunications
The potential threat of generative artificial intelligence (AI) causing malfeasance, including spreading misinformation or causing bias, doesn’t appear to deter most companies, particularly telco firms, from embracing its perceived benefits. A recent Capgemini survey revealed that 69% of operators view the rewards of utilising generative AI as outweighing any potential risks. This percentage is reassuringly…