It is extremely challenging for the average business owner to navigate the world of workplace communications. New technological innovations are appearing every day, and if you are investing in a business telephone system, it’s important to know exactly what you’re getting yourself into. Specifically, making the decision on whether to move to VoIP (Voice Over…
Five9, a cloud contact center provider, has unveiled new capabilities that assist companies in providing customers with a more engaging and unified experience across digital and voice channels, and between virtual and live agents. At the same time, this updated software maximizes the value of the data collected from the contact centers. Among the…
Ericsson has announced the sale of its unprofitable Internet of Things (IoT) division to Aeris Communications, an IoT solutions supplier. The Swedish telecom equipment provider claimed that the transaction, which covers its IoT Accelerator and Connected Vehicle Cloud operations, will end the businesses’ past quarter-to-quarter losses of almost $24 million. Over 9,000 businesses…