Author: James

Telecoms operators worldwide are prioritizing sustainability initiatives, as they account for up to 3% of global energy demand. The GSMA estimates that this number will increase despite energy savings brought by the new 5G radio standard due to exponential data traffic growth and edge capacity demands for high-performing services. Additionally, telcos face pressure to comply…

UK telecommunications group BT and software company ServiceNow have introduced a contact-centre-as-a-service (CCaaS) package aimed at business and public sector customers. The offering aims to simplify and accelerate the digitalization of contact centers and workflows in response to growing demand for such solutions. By shifting contact center systems to the cloud, companies can achieve more…

Connectbase, The Industry Cloud for Connectivity, has recently announced the appointment of Edison Smith as the Vice President of Sales for Europe, the Middle East, and Africa (EMEA). With an impressive 20-year track record in global commercial leadership, Smith specializes in high-growth disruptive tech companies. His main focus in this new role will be to…