Author: James

The International Telecommunication Union (ITU) celebrated this year’s World Telecommunication and Information Society Day (WTISD) with the ambitious launch of a new fundraising initiative aimed at connecting the world’s least developed countries (LDCs). The United Nations’ (UN) telecommunications agency has set a target to increase the value of pledges for this initiative from $30 billion…

The traditional customer lifecycle is changing, and businesses are increasingly looking for ways to reach new and existing customers on their terms. The most successful companies will be the ones that invest in technology that allows them to communicate with their customers in ways that are simple and personalized. SMS texting is now being used…

Eircom Fined €2.5 Million Due to Overcharging Its Customers The Irish Commission For Communications Regulation (ComReg) fined Eircom, owner of Eir mobile operator, €2.5 million for overcharging approximately 76,000 customers from 2015 to 2021. ComReg ruled that Eir must refund affected customers, totaling an estimated €6.7 million, equating to around €88 per customer. Eircom acknowledged…