Author: James

Updated : December 29, 2025There’s a moment before any international call where instinct kicks in: Did I remove the zero? Is this a mobile number? Am I calling too late? Switzerland’s precise phone system rewards accuracy and punishes assumptions.According to McKinsey, automation can reduce operational communication errors by up to 30%, especially in cross-border calling…

Updated : December 17, 2025Hotel phones are constantly buzzing, and like most customer-facing industries, hotels must communicate effectively with clients to thrive. In fact, 10% of customers who land on a hotel’s website end up calling the front desk. Unfortunately, 20% of those calls go unanswered.  That’s why they need a robust phone system that…

Updated : December 17, 2025Modern call center software now offers more to businesses. They combine AI, routing, integrations, etc., to build measurable value and simplify call center operations.As per a report, the automation rate in agent interactions is going to boost by 5x. It will reach approximately 10% by 2026, compared to 1.8% in 2022.This…