Updated : August 26, 2025“People are more productive working from home than people would have expected.” Mark Zuckerberg, CEO of Facebook.No longer do employees go through the regular 9 – 5 grind. Flexibility is the new trend – companies want productive employees whether they work from home, in a coffee shop, or a coworking space.The…
Updated : August 26, 2025Have you ever felt stuck on hold or had to repeat the same issue to different agents? Apparently, this is exactly where customers lose their patience and customer satisfaction takes a hit.Call center automation helps you here. It takes care of the routine tasks, so that agents can focus on solving…
Updated : August 28, 2025Have you ever tried calling a Singapore number? Did you get confused with the format? You’re not alone. Singapore has a simple phone numbering system. But knowing the rules makes a big difference.In fact, Singapore recorded 10.5 million active mobile connections in 2025, and this equals 179% of its population. It…