Author: James

This author has written 1649 articles
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Making Sense of Cybersecurity – Part 1: Seeing Through Complexity

At the Black Hat Europe conference in December, I sat down with one of our senior security analysts, Paul Stringfellow. In this first part of our conversation we discuss the complexity of navigating cybersecurity tools, and defining relevant metrics to measure ROI and risk. Jon: Paul, how does an end-user organization make sense of everything…

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January 9, 2025
Read more about the article What Hosted IVR And How It Works? [Top 7 Providers]
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What Hosted IVR And How It Works? [Top 7 Providers]

When was the last time you called a business and navigated through a menu to get the help you needed? That was likely IVR (Interactive Voice Response) at work—an essential tool for managing calls efficiently. However, traditional IVR systems can be costly, hardware-heavy, and rigid. Enter Hosted IVR, a cloud-based innovation that delivers all the…

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January 8, 2025
Read more about the article Conversational AI in Insurance: Use Cases and Best Practices
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Conversational AI in Insurance: Use Cases and Best Practices

The insurance industry has undergone a digital transformation, with conversational AI in insurance emerging as a key enabler of innovation and efficiency. From improving customer engagement to streamlining operations, conversational AI is reshaping how insurers operate in today’s competitive market. This blog will show how conversational AI can be implemented in the insurance industry and…

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January 6, 2025