Author: James

Global cloud leader Genesys announced Genesys Cloud EX™, an AI-powered employee experience solution for engaging, motivating, and empowering employees within the contact center and beyond. The new standalone solution aims to help organizations increase engagement, performance, and trust within today’s digital workforce by offering AI-powered workforce forecasting and scheduling, gamification and performance management, coaching, and…

Sinch, a leading provider of Customer Communications Cloud solutions, has announced the global extension of high-quality direct connections through its new international IP Connect service. The service expands Sinch’s direct connection voice footprint into Europe, Asia, Africa, the Middle East, and Latin America. Hundreds of top global service providers rely on Sinch for U.S. voice…

Sangoma Technologies Corporation, a trusted leader in delivering cloud-based Communications as a Service solutions, recently announced a partnership with Telarus, a prominent Technology Services Brokerage (TSB) firm. This alliance will enable Telarus’s partner network of over 5,000 robust members to sell Sangoma’s cloud solution set. Small and medium-sized businesses today demand cutting-edge and modern communication…