Author: James

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has earned a Top Customer Sentiment Award for Contact Center as a Service (CCaaS) from Metrigy, an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. The companies overall score was tied…

Cisco has recently announced a new bi-directional integration between its AppDynamics application observability and ThousandEyes network intelligence. The move aims to enhance full-stack observability and customer digital experience monitoring by closing gaps with rapid actionable recommendations and insights. User experience is now a significant factor for organizations aiming to elevate their digital experiences through applications.…

A new roaming agreement between Japanese mobile operators KDDI and Rakuten Mobile is set to enhance network coverage and connectivity for subscribers. This three-year agreement, effective from June 2023 to September 2026, will see Rakuten Mobile rely on KDDI’s network in high-traffic areas such as shopping districts in Tokyo’s 23 wards, Osaka, and Nagoya. The…