Updated : October 16, 2025When your team takes too long to respond or even misses it, it’s not just the time you lose. It’s also the trust. Accenture’s report says that poor customer service costs US businesses $1.6 trillion every year.So, if you get the right contact center solution, you can actually turn those missed moments…
Updated : October 13, 2025Let’s say your customer service team receives 200 daily calls. But half hang up before connecting due to long-distance concerns. That’s 50 lost sales daily: 1,500 monthly opportunities missed. This affects e-commerce stores, IT companies, and call centers constantly.Customers see unfamiliar area codes, assume charges apply, and contact competitors instead. A…
Updated : October 10, 2025You might have this impression that cold calling software is old-school. But let me share a fact with you: even in 2025, over 50% leads still originate from cold calls.Cold calling is good and alive. To put it better, it is evolving. In this blog, I have talked about the top…