Navigating the Unique Landscape of OT Security Solutions

Exploring the operational technology (OT) security sector has been both enlightening and challenging, particularly due to its distinct priorities and requirements compared to traditional IT security. One of the most intriguing aspects of this journey has been understanding how the foundational principles of security differ between IT and OT environments. Typically, IT security is guided…

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Operations Leadership Lessons from the Crowdstrike Incident

Much has been written about the whys and wherefores of the recent Crowdstrike incident. Without dwelling too much on the past (you can get the background here), the question is, what can we do to plan for the future? We asked our expert analysts what concrete steps organizations can take. Don’t Trust Your Vendors Does…

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How To Set Up a Virtual Call Center: A Complete Guide

Remote work is all set to increase in the business landscape. With remote work on the rise, the number of remote call center agents is set to grow by 60%. Contact centers should definitely think about shifting to remote work. This trend is not just a response to the global shift towards remote work but…

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