Updated : October 24, 2025Your customer calls about a billing error. Your agent fixes it. Three days later, same customer, same error, different agent. You just paid double to solve one problem.This happens thousands of times monthly in your contact center. Each repeat call costs you money and loses customer trust. First Call Resolution (FCR)…
Updated : October 30, 2025Maintaining connections across the Tasman Sea has always been necessary. According to Australia’s Department of Foreign Affairs and Trade, as of 2023, there are more than 670,000 New Zealand citizens living in Australia and more than 75,000 Australians residing in New Zealand.These strong Tasman connections drive millions of calls, messages, and…
Updated : October 27, 2025Japan may be thousands of miles away from US, but calling there doesn’t have to feel that distant. All you need to do is dial a few digits in the right order. In April 2025, Japan welcomed more than 3.9 million visitors from abroad. This reflects how often people stay in…