Most of us have dialed an 800 area code number to reach a specific brand’s customer support or sales team. Interestingly, the calling costs in such a case are covered by the business being contacted, adding to the quality of customer service and customer satisfaction. This is essential as good customer service is crucial for…
Updated : August 26, 2025“People are more productive working from home than people would have expected.” Mark Zuckerberg, CEO of Facebook.No longer do employees go through the regular 9 – 5 grind. Flexibility is the new trend – companies want productive employees whether they work from home, in a coffee shop, or a coworking space.The…
Updated : August 26, 2025Have you ever felt stuck on hold or had to repeat the same issue to different agents? Apparently, this is exactly where customers lose their patience and customer satisfaction takes a hit.Call center automation helps you here. It takes care of the routine tasks, so that agents can focus on solving…