Updated : January 2, 2026Nobody calls a business hoping to repeat themselves three times. Customers want to be recognized, even by an automated system. That expectation is reshaping how IVR is built today.Research shows that 63% of customers expect personalized engagement, not just generic menu options. That means smarter routing, context awareness, and conversations that…
Updated : December 30, 2025To deliver consistent service to customers, you need to select a small-business phone plan that keeps your operations running smoothly.Why is it crucial? A study shows customers are 4X more likely to switch to a competitor if they face service-based issues.This can result in missed calls, long wait times, or poor call experiences,…
Updated : December 29, 2025The contact centers known for ages are changing, along with the increased demands of the customers. Customers nowadays expect a personalized conversation with the company. This could be through SMS, Video, social media, and many more. But now, to keep pace with the changing demands of the people, there is a…