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Great customer service isn’t just a nice-to-have; it’s what keeps businesses running. But what really happens behind every customer interaction? You’re not the only one wondering! With a more demanding customer landscape, businesses need effective communication to keep up with customer expectations. 76% of customers expect personalized service at every touchpoint. The right call center…

In customer service, every interaction matters. When a caller disconnects before reaching a live agent, it is classified as an abandoned call. This can occur due to long wait times, technical issues, or a caller’s decision to seek assistance elsewhere. For call centers and businesses that rely on phone support, high call abandonment rates can…

Tired of the limitations of magicJack? While it’s known for simple, budget-friendly calling, businesses need more than just basic voice services. The world of VoIP has evolved, offering advanced tools like call routing, CRM integrations, and even video conferencing to streamline communications. Whether you’re scaling your team or looking for a more professional image, there…