Data is essential for any organization. This isn’t a new concept, and it’s not one that should be a surprise, but it is a statement that bears repeating. Why? Back in 2016, the European Union introduced the General Data Protection Regulation (GDPR). This was, for many, the first time that data regulation became an issue,…
In today’s rapidly evolving digital landscape, managing IP infrastructure has become increasingly complex and critical for organizations of all sizes. As networks grow and diversify, encompassing on-premises, cloud, and hybrid environments, the challenges of efficiently managing DNS, DHCP, and IP address management services—collectively known as DDI—have multiplied. This blog post explores the key challenges in…
Cloud contact centers are replacing other platforms as the standard approach for managing multichannel customer interaction. The cloud contact center market is expected to expand from USD 27.22 billion to USD 87.10 billion by 2029, with a CAGR of 26.19%. The scalability of cloud technologies and the growing popularity of cloud services are the main…