Have you ever wondered how to improve your customer service without breaking the bank? As a small business, finding the right call center solution can be a challenge. You need a system that not only improves customer interactions but also fits within your budget. This is where Amazon Connect comes in. Amazon’s cloud-based contact center…
I spoke recently with Carsten Brinkschulte, co-founder and CEO of Dryad. Here is some of our conversation. Carsten, tell me a bit about yourself, Dryad, and your product, Silvanet. I’ve been in telecoms for 25 years. I’ve had three startups and three exits in the space, in 4G network infrastructure, mobile email, instant messaging services,…
Chatbot.comConversational AI systems have surfaced as a game-changing option, allowing companies to interact with clients in real-time via smart, automated dialogues. These platforms leverage advanced artificial intelligence to understand and respond to user queries, providing a seamless and efficient customer experience. The majority of businesses have accelerated their complaint resolution process with the help of…