Call forwarding is a handy feature that reroutes calls to another number, making sure you don’t miss any important calls. However, there are times when you might need to turn off call forwarding. According to a study, approximately 86% of smartphone users have utilized call forwarding features at some point. This guide will walk you…
Implementing an Interactive Voice Response (IVR) system is a game-changer for businesses aiming to enhance customer service efficiency. With 72% of customers expecting immediate responses when contacting support, IVR systems meet this demand by automating call routing and providing 24/7 self-service options. Moreover, businesses that utilize IVR report a 15% increase in customer satisfaction (Gartner),…
As enterprises become more customer-centric, the demand for advanced contact center solutions rises. According to a study, the cloud-based contact center solution industry is expected to reach $82.43 billion by 2030. However, before investing in a contact center solution for your business, it’s essential to understand the different types of cloud contact centers. In this…