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Conversational AI enables machines to comprehend human language and respond to them naturally. It powers the chatbots that answer customer queries, improve support processes, and ensure smooth user experiences. Research suggests that implementing AI solutions could reduce customer service costs by 30%. Moreover, executives report an 80% improvement in customer satisfaction and overall contact center…

International calling has increased significantly over the last three decades as more businesses go global. However, when you have a customer base in different countries, it’s essential to be knowledgeable about calling methods, formats, and various codes. In this blog, we will explore how to call Jordan from the US. We will examine four key…

As a seasoned CIO/CISO and tech industry analyst with 35 years of experience, I’ve seen my fair share of cybersecurity incidents. However, the recent CrowdStrike outage stands out due to its extensive impact across multiple sectors. Here’s a deep dive into what happened, the repercussions, and the lessons we can all learn from this incident.…