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Sending a voicemail without making a call allows you to deliver a voice message conveniently without interrupting the recipient. This method is especially useful for business communications, saving time and enhancing productivity. Interestingly, 80% of all calls to smartphones and mobile phones go to voicemail, yet only 20% of these callers actually leave a message.…

In today’s customer-centric world, engaged agents are the backbone of exceptional service. But how do you create a team of agents who are motivated, productive, and consistently deliver stellar service? Thus, the answer lies in agent engagement. 92% of executives believe that employee engagement plays a pivotal role in establishing high customer satisfaction, reducing employee…

Building a successful business requires keeping customers satisfied and providing them with the best possible response. However, mishandled escalations can often lead to a significant loss of customers, making it a matter of utmost importance. A customer is four times more likely to make the switch to a competitor if they’re facing frequent issues related…