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In today’s customer-centric world, engaged agents are the backbone of exceptional service. But how do you create a team of agents who are motivated, productive, and consistently deliver stellar service? Thus, the answer lies in agent engagement. 92% of executives believe that employee engagement plays a pivotal role in establishing high customer satisfaction, reducing employee…

Building a successful business requires keeping customers satisfied and providing them with the best possible response. However, mishandled escalations can often lead to a significant loss of customers, making it a matter of utmost importance. A customer is four times more likely to make the switch to a competitor if they’re facing frequent issues related…

Free is great, especially when starting a new business! You can begin strong and stretch your resources without going over budget by using free small business software. While concerns about quality are legitimate, proper free business management software can be reliable and powerful. They can help your company develop and succeed in the beginning, allowing…