It is common in today’s workforce to find multiple generations working alongside each other. While to some extent this has always been the case, the shape of society itself has changed, with our potential workforce able to offer businesses productive contributions more flexibly and for far longer. Yet, innovative practices for how we organize work…
Real-time sentiment analysis allows companies to rapidly grasp customer emotions during interactions. It looks at what customers say or write and figures out if they’re happy, upset, or neutral. This happens in real-time, which allows companies to respond right away. As markets become more competitive, real-time sentiment analysis becomes even more important for keeping customers…
Interactive Voice Response (IVR) systems are game-changers for contact centers, making customer interactions efficient and automated. Imagine this: 90% of customers expect immediate service when they reach out to a business. That’s a huge number, right? IVR systems are crucial for meeting these high expectations and boosting customer satisfaction. This blog explores the meaning, setup,…