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In an age where cyber threats are growing exponentially, traditional security measures are no longer sufficient. At RSAC 2024, Cisco’s Jeetu Patel and Tom Gillis made a compelling case for the transformative power of AI in cybersecurity during their keynote presentation, “The Time is Now: Redefining Security in the Age of AI.” Their insights provide…

More and more contact centers are migrating from on-premise to cloud-based architecture—clearly for valid reasons and to align with the evolving technology landscape. However, the journey of contact center migration is full of challenges. In this blog, we will explore the reasons behind the shift from on-premise to cloud-based contact centers, the key challenges in…

Finding the owner of a phone number is important to verify the identity of who you are talking you. It’s now easier than ever to find information about the owners of phone numbers. With millions of unknown calls and messages received daily, identifying the caller can help you avoid scams. According to research, phone number…