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Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion,…

Google Chrome Desktop to Receive Material You Design Update Google’s Chrome desktop browser is set to undergo a design overhaul inspired by its Material You design language. This update, expected in the coming weeks, will introduce refreshed icons emphasizing legibility and new color palettes enhancing tab and toolbar aesthetics. The browser interface will feature rounded…

Seamless connectivity is rapidly guiding the telecommunications industry in 2023, and this drive is only forecasted to increase in the future. All eyes are on service providers as they strive to develop fresh solutions to accommodate the escalating demand for speedy and reasonably priced web services across the UK. Reminiscent of a world pivoting towards…