News

Human rights advocate Liberty and US tech site The Verge have recently revealed a compelling narrative that could raise eyebrows among tech enthusiasts and VoIP engineers alike. According to these sources, IBM, a tech titan in the industry, set out on a $69.8m undertaking with the UK government to design and implement a national biometrics…

In an eagerly anticipated collaboration, Infovista plans to harness their proprietary Ativa™ Suite to enhance fault-finding capabilities with in-depth pattern identification, correlation, and analysis. This system will also incorporate automated alert generation, presenting a leap forward in resolving telecom challenges. They promise that the fresh automation techniques are primed to drastically cut fixed voice blackouts…

In an exciting development for businesses seeking streamlined communication solutions, CallCabinet has officially integrated its cutting-edge recording and analytics solutions with Zoom Contact Center. This groundbreaking move effectively eliminates the need for multiple, independently managed recording and analytics systems. With this integration, Zoom Contact Center users can now effortlessly record all their conversations while harnessing…