Two important players in the telecommunications sector, Ericsson and TDC NET, have recently joined forces to propel Denmark into the true 5G era. Known for paving the way in 5G innovation, TDC NET deployed the first non-standalone (NSA) 5G in Denmark three years ago, which essentially layered 5G Radio Access Network (RAN) onto a legacy…
IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data. IBM Consulting and Salesforce are collaborating closely with shared…
GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries. With the AI Chat Analysis, after…