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In an exciting development for businesses seeking streamlined communication solutions, CallCabinet has officially integrated its cutting-edge recording and analytics solutions with Zoom Contact Center. This groundbreaking move effectively eliminates the need for multiple, independently managed recording and analytics systems. With this integration, Zoom Contact Center users can now effortlessly record all their conversations while harnessing…

Two important players in the telecommunications sector, Ericsson and TDC NET, have recently joined forces to propel Denmark into the true 5G era. Known for paving the way in 5G innovation, TDC NET deployed the first non-standalone (NSA) 5G in Denmark three years ago, which essentially layered 5G Radio Access Network (RAN) onto a legacy…

IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data. IBM Consulting and Salesforce are collaborating closely with shared…