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GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries. With the AI Chat Analysis, after…

Zayo Group Holdings, Inc., a prominent global player in communication infrastructure, has unveiled its annual Distributed Denial of Service (DDoS) Insights Report, shedding light on the alarming rise of DDoS attacks and their profound impact across various sectors during the first half of 2023. The first six months of 2023 have witnessed an astonishing 200%…

In a recent announcement, Verizon is set to launch its latest cellphone plan, the Unlimited Ultimate, priced at $90 per month. This development follows the earlier introduction of Verizon’s myPlan lineup. The Unlimited Ultimate plan boasts an array of enhanced features, making it a compelling choice for consumers. One standout feature of the Unlimited Ultimate…