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Global cloud communications platform Infobip has unveiled its groundbreaking product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers, foster loyalty, and accelerate growth. This innovative no-code platform offers organizations a comprehensive library of AI-powered journey templates tailored to their unique business needs, spanning from onboarding and engagement to retention and loyalty.…

CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform. Solgari’s Contact Center introduces an innovative solution that revolutionizes…

The Federal Communications Commission (FCC) has announced the introduction of a new set of rules aimed at protecting consumers from scams that attempt to take control of their cell phone accounts. FCC Chair Jessica Rosenworcel stated that these rules will ensure individuals maintain their freedom to choose their preferred device and provider while safeguarding them…