Investigating BT’s Response to 999 Service Outage: Efficiency vs. Accountability
The UK’s telecommunications regulator, Ofcom, is investigating BT after an extensive outage of the 999 emergency call service. Due to a technical problem that occurred on Sunday, the availability of the critical 999 service was compromised nationally, prompting BT to shift to a back-up system. However, reports from London’s Metropolitan Police suggested that this back-up…