Virgin Media O2 Exposes Competitor Overcharging: Is the Smartphone Swindle Real?
UK operator group Virgin Media O2 has recently accused its competitors, including EE, Vodafone, and Three, of overcharging their postpaid mobile customers due to confusing mobile contracts. Virgin Media O2 sent out ‘secret shoppers’ to analyze the consumer experience of purchasing a phone and service contract from its competitors, referring to the process as the…