News

UK-based fibre alternative network provider Hyperoptic recently announced plans to lay off over 100 staff members. Most of the affected employees are network engineers working in Scotland and North West England, where Hyperoptic’s network construction is largely finished. The company aims to reassign around 40 network build engineers to customer build and customer connections teams…

It is extremely challenging for the average business owner to navigate the world of workplace communications. New technological innovations are appearing every day, and if you are investing in a business telephone system, it’s important to know exactly what you’re getting yourself into. Specifically, making the decision on whether to move to VoIP (Voice Over…

Five9, a cloud contact center provider, has unveiled new capabilities that assist companies in providing customers with a more engaging and unified experience across digital and voice channels, and between virtual and live agents. At the same time, this updated software maximizes the value of the data collected from the contact centers.   Among the…