Missed customer calls can lead to lost revenue and a weaker brand reputation. That’s why tracking ASA (Average Speed of Answer) is essential. It tracks how fast agents answer calls, which affects both customer satisfaction and how smoothly things run. In this blog, we will understand what ASA means and why it matters. We will…
Conversational AI in banking is changing the financial industry through increased operational efficiency. From offering instant customer service to the customization of financial services, this technology is changing the way that banks are able to reach their customers. With AI-driven insights and automation, banks can deliver faster, more accurate, and seamless experiences, ultimately boosting customer…
Communication platforms are essential for businesses today, helping teams stay connected and work more efficiently. A cloud-based phone system, like a free cloud PBX, makes it easier and cheaper to manage communication. In fact, the global cloud PBX market was valued at over USD 18.6 billion in 2024 and is projected to reach USD 145.5…