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GoTo, a supplier of IT management, support and corporate communication services through its flagship products, has announced GoTo Customer Engagement. This multi-channel solution combines GoTo Connect’s telephone system and customer communication tools, analytics and digital platform to help organizations reach a larger audience and build their business.   By providing a single, user-friendly inbox for…

Google has announced the development of Bard, an AI-powered conversational service that will compete with OpenAI’s ChatGPT. The technology, dubbed an “experimental conversational AI service,” will respond to users’ inquiries and engage in discussions. The program will first be made accessible to a select number of “trusted testers,” before being freely available in the near…

We may not always realize it, but we spend a good part of our lives online. We frequently reveal our names, addresses and credit card numbers when accessing shopping and social networking sites, and trust those sites to keep us and our information secure.   You lock the door when you wish to keep your…