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Updated : September 25, 2025Running a business means handling endless calls. But what if customers keep getting transferred and leave frustrated? That’s a real risk. Phone extensions are the answer; they route calls faster, improve experiences, and help your team stay efficient. This saves you time, makes communication smoother, and helps your business handle incoming…

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Updated : September 25, 2025Exceptional customer experience is the ultimate differentiator.But it demands seamless and responsive communication. Microsoft’s Global State of Customer Service report reveals that 72% of customers expect a service agent to already know their contact information and service history. Legacy phone systems often fall short in fulfilling this expectation. IP technology transforms this…