Have you placed a call in Italy that didn’t connect, and you are still figuring out why? The Italy phone number format can be confusing if you don’t have a clear understanding of it. I have personally seen businesses lose leads, customer calls go unanswered, and WhatsApp verification fail, all for a minor formatting change.…
Customers don’t just buy products; they buy experiences. And those experiences stretch across channels like social media, chat, email, phone, and maybe an in-store visit. Your customers are not concerned about how many tools you use. What they care about is this: ” Do you know who I am, what I need, and can you…
There are too many options for a contact center platform, and selecting the right one can be a tough choice to make. Genesys is a renowned name in the industry, but it is not the right fit for every business. If you are looking for a simpler, more cost-effective solution that still offers superior features,…