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Updated : December 17, 2025Modern call center software now offers more to businesses. They combine AI, routing, integrations, etc., to build measurable value and simplify call center operations.As per a report, the automation rate in agent interactions is going to boost by 5x. It will reach approximately 10% by 2026, compared to 1.8% in 2022.This…

Updated : December 18, 2025The ubiquity of smartphones, the internet, and digital platforms has motivated customers to use multiple channels for communication, socializing, and networking. They also use these channels to connect with businesses and inquire about product information or place service requests.Different segments prefer different channels. For instance, a HubSpot study shows that millennials…

Updated : December 18, 2025Your phone number decides whether customers will call you or scroll past your listing. Did you know that a local number with a recognizable area code gets 30% more answer rates in targeted regions? With a toll-free number, you can remove cost barriers for nationwide callers.Businesses that choose just one number type without…