Communication is essential for any business, whether it is to connect with customers, partners, suppliers, or employees. One of the leading providers of cloud-based communication solutions is Voicenter, an innovative international tech-telephony company that develops a wide variety of communication platforms based on secure cloud technologies. In this article, we will explore what Voicenter is, what are its unique selling points, and what are the benefits of using Voicenter for your business communication needs.
What is Voicenter?
Voicenter is a cloud-based telephony and VoLTE telco provider that caters to businesses of all sizes with flexible and customized communication systems. The company, established in 2007, boasts a workforce of over 100 employees spread across Israel, Europe, and the US.
The company’s cloud infrastructure is dispersed across seven data centers worldwide, including locations in Israel, Europe, the US, and Singapore. This extensive global presence has earned them the trust of over 50,000 users worldwide, as their advanced cloud telephony services are tailored to meet the specific needs of various organizations.
Beyond being a cloud-based service provider, Voicenter also prides itself on in-house technology development for its customers. Its solutions encompass a wide array of communication tools, ranging from contact center services and cloud PBX to seamless mobile integrations and robust security offerings. The company has gone the extra mile to ensure user-friendliness by developing its telephony system, including all management interfaces, screens, and report generators.
Voicenter’s unique selling points
What makes Voicenter stand out from other cloud communication providers? Here are some of the unique selling points:
Comprehensive and holistic approach
Voicenter’s holistic approach extends to three key areas, ensuring that businesses have access to comprehensive solutions that cover their communication needs from every angle.
Contact Center: Voicenter offers a comprehensive cloud contact center system that supports various communication channels, including phone calls, email correspondence, web integration, SMS, and fax. This system aims to resolve client inquiries faster, track engagements, and store interaction data, promoting seamless customer service.
PBX: Voicenter’s Small Business PBX system offers reliable and innovative technology that enables remote management of employees, ensuring high stability and uptime. Fully cloud-based, it allows organizations to set up or reduce extensions according to their needs.
Mobile: Voicenter’s Cloud Mobile solution integrates mobile operators into the organizational telephony system, empowering employees to access the full functionality of office communication while on the move. With seamless implementation, no infrastructure requirements, and accessibility from anywhere, this solution provides flexibility and cost savings.
Easy-to-use cloud telephony system
Voicenter’s user-friendly cloud telephony system caters to various teams within an organization, such as sales, support, IT, billing, HR, and quality assurance, all on one centralized platform. This integration streamlines operations, promoting collaboration and efficiency.
Customization and integration
Voicenter’s flexible system offers a wide range of tools for both seasoned developers and those just starting out. Customers can use ready-to-go packages or code snippets to integrate their systems with Voicenter’s APIs, allowing them to tailor the communication platform to their unique requirements. Its widely shared API kit integrates with over 20 information systems, and CRMs, like Salesforce, Microsoft Dynamics, Zoho, Zendesk, and more. This facilitates smooth interactions for customers across various platforms, fostering a collaborative ecosystem that provides personalized solutions for businesses.
Open-source contributions
Voicenter is a contributor to the open-source community, particularly in the realm of VoIP and SIP technologies. The company demonstrates innovation and leadership in the industry by developing and sharing cutting-edge software with other developers and users.
Benefits of Using Voicenter
- No hardware expenses, maintenance fees, or long-distance charges.
- Advanced features and tools for call management and performance monitoring.
- Seamless and personalized customer experiences with a dynamic IVR system.
- Real-time analytics and reporting to monitor and optimize performance.
- Softphone to maintain maximum availability.
- Chrome extension to click-dial from any Chrome page.
- High stability and uptime of 99.999%.
- Local, national, and toll-free DID numbers in over 70 countries.
- Enhanced productivity with effective communication tools.
- Secure, encrypted, and protected calls.
