Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center.
The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX.
Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class omni-channel experience. He stated, “Our mission is focused on protecting not just the voice channel, but the people who trust in it each and every day.” Mutare is dedicated to safeguarding communication channels and building trust for their customers.
Patrice DeLorey from Five9 expressed their commitment to collaborating with partners in order to provide solutions that address the evolving challenges of the digital world. DeLorey highlighted the importance of helping companies identify spam calls to ensure customers answer calls or texts with confidence. Five9 is thrilled about the new partnership with Mutare and the potential it holds.
Unwanted Voice Traffic, including robocalls, spoof calls, spam calls, voice spam storms, vishing, and social engineering, has emerged as a rapidly growing cybersecurity threat. Unfortunately, many organizations have been slow to react. In the United States alone, a staggering 5.4 billion robocalls are made each month, with vishing attacks witnessing a 550% increase. These unwanted calls severely impact customer experience, call initiation, agent productivity, and overall contact center performance.
For organizations heavily reliant on telecommunications, this issue strikes at the heart of their operations. Unwanted calls not only compromise the customer experience and agent efficiency but also pose significant risks to the entire organization. Recognizing these challenges, Mutare and Five9 have joined forces to combat this menace and provide a comprehensive solution that mitigates the negative impact of unwanted voice traffic.
Through this partnership, contact centers can now access Mutare’s Voice Traffic Filter directly from the Five9 CX Marketplace. This integration empowers organizations to proactively defend against unwanted calls, safeguard customer interactions, and enhance overall performance. By leveraging the combined expertise of Mutare and Five9, businesses can ensure a more secure and seamless communication experience for their customers and agents alike.
