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Updated : February 20, 2026

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OpenPhone has rebranded its name to Quo, which is now positioned as a modern VoIP solution for businesses. But how does its pricing stack up? VoIP adoption has crossed 30% globally, and decision-makers are paying closer attention to the pricing plans, the add-ons, feature access, and long-term costs.

As teams grow, many begin to search for better-value OpenPhone alternatives. In this guide, I break down the comparison of CallHippo’s and OpenPhone pricing plans and features, helping you decide if Quo is still worth the investment for your business.

OpenPhone Plans & Pricing Explained in Detail

OpenPhone pricing plans come with a set of calling and messaging features. Its higher plans unlock more advanced tools like integrations, automation, and analytics. Let’s have a look at each pricing plan and what it offers:

1. Starter Plan

Quo’s starting plan is the entry-level option for you. It costs $19 per user per month, and when billed annually, it costs $15 per user/month.

Key Features:

• 1 business phone number for every user (local or toll-free)
• Make and receive calls and texts within the US and Canada
• Voicemail transcripts
• Access to Quo’s API
• Customer support through email tickets
• AI agent

The name itself suggests that the starter plan covers the basic features like business calling and text messaging. In Quo’s starter plan, you get a dedicated number, unlimited calls and SMS, voicemail transcripts, etc., which are enough for solo users or small teams to get started.

What Quo’s Starter Plan Misses?

Well, there are many important features that businesses use at the early stage that this plan lacks. These are MMS, shared inbox, Smart Switch and Two-Factor authentication. You may need these features when you are handling customer communications across multiple channels or when you need security from the start.

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2. Business Plan

Quo’s business plan is more suitable for growing teams that need more control over calls and collaboration tools. It is priced at $33 per user/month, and annual billing comes at $23 per user/month.

Key Features:

• Everything that comes in the Starter plan
• Call recording
• Group calling and shared numbers
• Call analytics
• Integrations with CRM and helpdesk platforms
• Priority email support compared to the Starter plan

This plan is a step ahead of basic calling and messaging. For handling more customer interactions and better visibility of your calls, this plan is a better one. Features like call recording, shared numbers, and integrations make it easier to manage internal workflows and track conversations.

What Quo’s Business Plan Still Lacks?

This higher plan does add some useful upgrades. But if you want to manage outbound campaigns, monitor live calls, and coach agents in real time, then with this investment, you won’t get these features. Tools like call transfers, call forwarding, and advanced analytics are essential for service teams managing higher volumes. And this gap can limit your team when your goal is to drive higher call volumes and maintain quality standards.

3. Scale Plan

This plan is the premium tier, which is built for larger teams that need more support and deeper control over their phone system. It costs $47 per user/month, and the annual billing brings the cost down to $35 per user/month.

Key Features:

• Every feature of the business plan
• Priority support with faster responses
• Dedicated onboarding and account assistance
• Advanced admin controls for managing users and numbers
• AI call tags

The plan is designed for teams that handle high call volumes and want additional support during setup and daily operations. Managers can oversee communication more effectively with enhanced analytics and admin-level controls.

What Quo’s Scale Plan doesn’t have?

Even at the highest tier, there are some advanced capabilities that are still missing. You require these features, such as multilevel IVR, live call supervision, and SSO-based security, when you are managing complex call flows, larger teams, and stricter access controls. Features like interactive voice response with phone menus are important when there are multiple users.

Pro-Tip

First, map out what your team actually needs – not just today, but probably six months from now. And if you feel some features are essential early on or as you grow, compare platforms that offer them at the right stage instead of upgrading later or switching tools mid-way.

OpenPhone (Quo) Additional Costs

Quo’s pricing plans are pretty straightforward, but you can only access some features or tools by paying additional fees.

• Additional phone numbers: You need to pay around $5 per number/month for buying any extra numbers beyond your plan.
• International calling & messaging: Calls and texts are unlimited only within the US and Canada. International usage is billed as per the destination rates.
• US business texting registration fees: For sending text messages in the US, you may need to pay a one-time carrier registration fee along with small monthly messaging charges.
• AI usage limits:The AI agent comes with limited usage. You need to buy additional credits to consume AI higher than the limit.
• Taxes & regulatory fees: Applicable telecom taxes and local compliance fees may be added at checkout.

CallHippo Plans & Pricing

CallHippo pricing and plan structure range in 4 variations.

1. Basic Plan

The basic plan gives you the essential calling features at just $1. It is perfect for solo users or very small teams who need a simple and affordable phone system to get started.

Standout Features:

• 1 Free Phone Number
• Free WhatsApp Business API
• Voicemail
• Click To Dial
• AI Global Connect
• SMS (Text messages) & MMS

2. Starter Plan

The starter plan is built for small teams that need more than just basic calling features. As teams grow, they can manage customer conversations more easily.

3. Professional Plan

The professional plan is specifically designed for the growing teams that handle higher call volumes. You get better visibility, control, and automation into your workflows, which keeps teams organized and improves daily calling performance.

Standout Features:

• Call Analytics
• CRM integrations
• 500 SMS (Text Messages)
• Call recordings
• AI Reports / Analytics

4. Ultimate Plan

This plan contains all the advanced features when your use case is heavily around high-call volume, team supervision, and advanced call control. It gives you access to a more comprehensive feature set.

Standout Features:

• Multilevel IVR
• 1000 SMS (Text Messages)
• Dedicated Account Manager
• Custom Integrations
• Single Sign On (SSO)
• Call whisper
• Live Monitoring

5. Enterprise Plan

The Enterprise plan is a subscription model designed for large organizations with complex calling needs. It is designed to match the specific feature requirements of a business. To get the pricing, you need to discuss with the sales team, who guide you with the right feature set as per your needs.

Standout Features:

• Custom pricing
• Dedicated manager
• Custom integrations
• Advanced security
• Priority support

CallHippo Add-Ons & Additional Costs

Along with its pricing plans, CallHippo offers a few optional add-ons as well that teams can enable as per their needs:

• Call Scribe ($15 per user/month): It provides searchable transcriptions of recorded calls for easier review.
• Dashboard User ($15/user/month): In this, you can let additional users access the CallHippo dashboard.
• CNAM ($100 one-time): This feature displays your business name on outbound calls in the US.
• Spam Watch ($2/number/month): Monitors numbers to reduce spam-related issues.
• Remediation Service ($100/number): This helps remove spam flags from phone numbers.

Why Do Growing Businesses Choose CallHippo Over OpenPhone?

Growth brings change. And as businesses evolve, communication needs change along with it. What may work for a small team often starts to limit as more people join. The important consideration here is how the tools transition with you in this phase.

Many teams consistently choose CallHippo for one simple reason. They get the core features they need early on, without the urgent need to upgrade. Tools for messaging, team collaboration, reporting, and call management are available as the team grows, so your work does not get interrupted.

With OpenPhone, the setup works well for basic calling and texting. But the problem comes when call volume increases, or workflows become more structured. This is where some teams start to see the gaps. That is usually when they look for a platform that can keep up without adding friction.

In the end, growing businesses want to have tools that grow with them and not the ones they have to work around.

Choose a Plan that Grows with Your Team

Explore CallHippo plans

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OpenPhone vs CallHippo: Which Is Better for Growing Businesses?

Let’s compare and analyze the pricing and features of both business phone systems. CallHippo offers more plan flexibility and lower entry pricing. But OpenPhone starts higher and unlocks features more gradually.

1. Features and Pricing Comparison (Across 3 Key Plans)

Note:

• CallHippo also offers a Basic plan starting at just $1, which Quo does not have. Even at this entry level, you get essential business calling features, making it a low-risk option for solo users and very small teams.

Entry-Level / Starter Plans

Mid-Tier / Growing Teams

Higher-Scale / Advanced Teams

So, Is Quo (OpenPhone) Worth It?

Growing teams don’t want what just works for them today. They want something that won’t slow them down tomorrow.

Quo does a good job when your needs are simple and centered around basic calling and messaging. Though it does provide AI features, AI doesn’t solve everything when teams grow, and communication becomes complex.

This is where CallHippo comes as a practical choice. You get access to important features earlier, combined with AI and support at different stages of growth. And as call volumes rise and workflows mature, you need to have a tool that offers flexibility and visibility rather than just ticking feature boxes.

FAQs

1. Is OpenPhone pricing affordable for small businesses?

Generally, OpenPhone is considered an affordable pricing option at the entry level. Its core value lies in simplicity and the starting price is also low. So, for small businesses and startups, it is suitable, especially those operating mainly in the US and Canada.

However, where the starting plan starts at $15 per user/month, CallHippo has a basic plan that contains the essential calling features starting at just $1.

2. How many pricing plans does OpenPhone offer?

The pricing plans of OpenPhone are divided into three categories: Starter, Business, and Scale (Enterprise). These plans are designed for small to medium-sized businesses that need a modern, app-based calling and messaging solution.

3. How much does OpenPhone cost per user?

OpenPhone follows a per-user pricing model, meaning each team member needs a paid seat.

• Starter costs $19/user/month, or $15/user/month when billed annually.
• Business costs $33/user/month, or $23/user/month annually.
• Scale starts at $47/user/month, with pricing varying based on requirements.

This model can become costly as teams expand.

4. Does OpenPhone offer a free trial?

Yes. OpenPhone does provide a 7-day free trial for both the Starter and Business plans. This allows teams to test the platform before committing to a paid subscription.

5. What features are included in OpenPhone’s lower-tier plans?

Lower-tier plans focus on core functions like calling, messaging, and lightweight CRM features within a single app. This works for basic use cases, but for many essential tools, you need to upgrade to higher plans.

6. Are there any hidden or additional costs with OpenPhone?

OpenPhone’s pricing is transparent at first glance, but they do have additional costs that appear over time. These include carrier fees, international usage, and paif add-ons. As a result, some users end up paying more than expected, which is also due to hidden fees.

7. Does OpenPhone charge extra for phone numbers?

Yes. Additional phone numbers can be added to any plan for $5 per number per month. While number porting is free, extra numbers increase the monthly bill.

8. Is OpenPhone suitable for international or global teams?

Not ideally. OpenPhone mainly supports US and Canadian numbers, and international calling or messaging is billed per minute or per message. This makes it less suitable for global businesses as compared to platforms that offer international calling bundles.

9. What kind of customer support does OpenPhone provide?

Support for lower-tier users is limited to email and ticket-based support. Live chat and priority support are reserved for higher-priced plans. This can be restrictive for teams that need quicker assistance.

10. Does OpenPhone support desk phones?

No. OpenPhone does not natively support traditional phone lines or VoIP desk phones. It is an app-based platform designed for desktop and mobile usage.

11. Is OpenPhone good for businesses with complex needs?

OpenPhone works well for straightforward calling and messaging. But it lacks some advanced features that the competitors have. This makes it a little less suitable for businesses with complex workflows or large-scale operations.

12. Why do some businesses switch away from OpenPhone as they grow?

Because when teams grow, OpenPhone’s per-user pricing, limited lower-tier plans, and add-on costs can become restrictive. Many businesses reach a point where they need more flexibility, stronger support, or advanced controls without constant upgrades.

Published : February 20, 2026

Harsh Bairagi is a B2B SaaS content writer with over 4 years of experience in the tech industry. Harsh believes in creating good copies to bridge the gap between tech and emotion. When not chasing clean copy or clever metaphors, he is busy catching up on his favorite sports.

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