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Updated : August 25, 2025

Australia is one of the most promising business markets today, with steady economic growth expected. GDP forecasts show 2.1% growth in 2025 and 2.2% in 2026. Key industries such as agriculture, health care, and energy are expanding, creating new opportunities for both local and global businesses.

For companies wanting to connect with Australian customers, having a local presence is essential. That’s where a virtual phone number Australia comes in. It builds trust, makes communication simple, and helps you serve customers directly.

What Is An Australian Virtual Phone Number?

An Australian virtual phone number is a cloud-based number that lets you make and receive calls without needing a physical phone line in Australia. Instead, calls are routed over the internet using VoIP, so you can run your business from anywhere while still appearing local to your Australian customers.

This is especially valuable in today’s Australian market, where industries like healthcare, agriculture, and renewable energy are expanding. As more global businesses enter the market, having a virtual number in Australia helps you establish trust, build credibility, and stay close to customers without the high costs of setting up physical offices.

Top 20 Best Australia Virtual Phone Number Providers

The telecommunications landscape for virtual phone services in Australia presents numerous options for businesses seeking professional communication solutions. This comprehensive analysis evaluates 20 leading providers of VoIP number in Australia based on functionality, reliability, pricing transparency, and suitability for various business requirements.

How we select and analyze these providers?

After extensive research and analysis, we have curated a list of top 20 Australian virtual phone number providers. These software are carefully selected based on usability and satisfaction scores, including features, ease of use, customer support, ratings, and reviews from SoftwareSuggest, G2, and Capterra. Our aim is to assist businesses in identifying the most suitable software to streamline their operations.

1. CallHippo

CallHippo has established itself as the best VoIP provider in Australia due to its exceptional ease of implementation. The platform enables number activation within minutes of account registration, offering comprehensive options including local, mobile, and toll-free numbers to meet diverse business requirements. You also get a virtual Australia mobile number to receive SMS.

The service demonstrates remarkable reliability across core functionalities. Call recording maintains consistent quality without interruptions, analytics provide meaningful insights for business decision-making, and call forwarding operates seamlessly during critical business conversations. The platform’s mobile number support includes SMS functionality, which proves essential for verification processes and customer communication.

Key Features

• Power dialer
• Sticky agent
• Smart DID routing
• Call monitoring
• Call recording

Pros

• Quick onboarding with a clean, user-friendly interface that even non-technical users can handle.
• Strong call quality with helpful tools like call recording, number masking, and analytics.
• Customers consistently highlight the support team’s quick, friendly, and helpful responses.

Cons

• The app can feel less responsive compared to the desktop version.
• More CRM integrations and deeper analytics would make the platform even stronger.

Pricing

• Basic: $0/month
• Starter: $18/month
• Professional: $30/month
• Ultimate:$42/month

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2. 8×8

8×8 represents a comprehensive enterprise-grade communication platform. This Australian VoIP provider demonstrates exceptional quality across all features, integrating VoIP calling with video conferencing, instant messaging, and contact center capabilities within a unified system.

The audio quality reaches professional standards, which remains crucial for maintaining corporate image and client relationships. The unified communication approach proves particularly beneficial for teams seeking centralized solutions rather than managing multiple disparate tools.

Key Features

• Session routing
• Concurrent calling
• Reporting and dashboards
• Administrator access
• Session queuing

Pros

• Clear audio and stable connections make communication smooth.
• Built-in reporting helps track performance and improve call handling.
• Responsive technical and customer support make setup and troubleshooting easier.

Cons

• Some features and analytics take time to fully understand.
• Pop-ups, reporting customization, or interface clutter can cause frustration.

Pricing

Custom Pricing

3. All tel

Alltel’s strength lies in its commitment to simplicity and reliability. Rather than attempting to serve every possible use case, the company focuses on delivering straightforward virtual landline services with essential features that consistently perform. Core offerings include call forwarding, voicemail, and basic routing without unnecessary complexity.

This approach serves small businesses and individuals exceptionally well when seeking professional presence without extensive technical knowledge or unused feature expenses.

Key Features

• Virtual receptionist
• Contact center solutions
• Outbound and lead generation
• Phone answering services
• Online chat support

Pros

• Many customers say activation is quick and hassle-free, often completed in just a couple of days.
• Staff members are frequently praised by name for being helpful, responsive, and solution-oriented.
• Several businesses have been using Alltel for years with consistent performance and fair pricing.

Cons

• A few customers reported being given recycled numbers, leading to wrong calls and frustration.
• While many praise the team, some reviews mention delays or poor handling of specific problems.

Pricing

• Teams Essentials: $15/user/month
• Teams Unlimited: $25/user/month
• Teams Premium: $30/user/month

4. AstraQom

AstraQom brings specialized expertise to the Australian VoIP market, particularly excelling in business-grade solutions for companies with international customer bases. Their virtual landline services include global numbering options, making them particularly suitable for businesses operating across multiple countries.

Advanced features such as intelligent call routing, multilingual IVR systems, and comprehensive voicemail management demonstrate their focus on sophisticated customer communication requirements.

Key Features

• Auto attendant
• Call forwarding
• Call recording
• Do not disturb
• Remote extensions

Pros

• Strong encryption for secure communication.
• Multiple data centers, helpful for international teams.
• Reliable partner for some businesses with long-term use.

Cons

• Poor and delayed customer support.
• Frequent service interruptions and reliability issues.

Pricing

Custom Pricing

5. AVOXI

AVOXI specializes in helping businesses establish a professional presence across multiple international markets. Within Australia, they provide comprehensive virtual business phone solutions, including toll-free, local, and mobile variants, including voicemail-to-email conversion, detailed call logging, and IVR systems.

The platform proves particularly suitable for inbound and outbound calls and rapidly scaling businesses. Their reporting capabilities provide actionable business intelligence rather than superficial metrics, making them valuable for companies requiring detailed analytics and scalable infrastructure.

Key Features

• Virtual receptionist
• Call monitoring
• Call routing
• SIP trunking
• Advanced call analytics

Pros

• Excellent for international coverage
• Flexible routing and enterprise-level tools
• Scales well for remote teams and global sales

Cons

• Pricing is higher than local-only providers
• Some features may feel overwhelming for small businesses

Pricing

Custom Pricing

6. Calilio

Calilio delivers cost-effective VoIP mobile number solutions designed to accommodate businesses across all scales. The platform incorporates team collaboration tools, comprehensive analytics, and call monitoring capabilities that streamline communication management for distributed teams.

Remote-first organizations find their lightweight yet powerful solution particularly attractive. The pricing structure remains sustainable as teams expand, making it an excellent choice for budget-conscious companies requiring growth flexibility.

Key Features

• Smart call routing
• IVR
• Call recording
• Shared inboxes
• Call analytics

Pros

• Simple and modern interface
• Affordable pricing for startups and small businesses
• Quick setup with minimal technical effort

Cons

Limited advanced integrations compared to bigger players
Some features, like analytics, are still developing

Pricing

• Standard: $12/user/month
• Premium: $28/user/month
• Custom pricing

Recommended Read : Australia Phone Number Format Example [With Country Code]

7. Dialpad

Dialpad distinguishes itself by combining modern VoIP technology with practical AI-driven features. Their Australian virtual phone numbers include mobile and desktop applications that manage calls, messages, and video meetings through a single integrated platform.

The AI functionality provides genuine business value through insights into call patterns and customer interactions, rather than serving as marketing features. Organizations seeking advanced functionality beyond basic calling capabilities and willing to invest will find their comprehensive communication suite valuable.

Key Features

• AI-powered call transcription and voicemail
• Virtual receptionist
• Call routing
• Unified voice
• Call recording

Pros

• Strong focus on ease of use and mobility
• Great for hybrid or remote teams
• Built-in AI transcription improves productivity

Cons

• International calling can get expensive
• Advanced features are mostly available in higher plans

Pricing

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: custom pricing

8. eVoice

eVoice provides online phone number solutions specifically designed for freelancers, entrepreneurs, and small businesses. Essential features include reliable call forwarding, customizable greetings, voicemail transcription, and fundamental reporting that addresses core business needs.

While not as feature-comprehensive as enterprise providers, eVoice achieves an optimal balance for professionals seeking business credibility at reasonable costs. The intuitive interface ensures that implementation requires minimal technical expertise.

Key Features

• Virtual receptionist
• Call forwarding
• Local and toll-free numbers
• Call screening
• Call routing

Pros

• Simple and affordable for small businesses
• Easy to set up with minimal IT involvement
• Works well for freelancers and solopreneurs

Cons

• Limited scalability for larger businesses
• Fewer advanced collaboration tools compared to competitors

Pricing

• Live Receptionist Standard: $188.95/user/month
• Live Receptionist Plus: $242.95/user/month
• Live Receptionist Pro: $499.95/user/month

9. Exetel

Exetel leverages its established position as an Australian telecommunications provider to offer VoIP numbers at competitive rates. Their emphasis on reliability and transparent pricing particularly appeals to small-to-medium businesses seeking straightforward solutions with robust local support.

Their plan structure maintains refreshing simplicity, making them an excellent choice for companies prioritizing stability over advanced features. This focus on dependable service often proves exactly what businesses require for consistent operations.

Key Features

Pros

• Competitive pricing, especially in Australia
• Good choice for bundled telecom services
• Reliable and full-time local support

Cons

• Not as feature-rich for international business needs
• Lacks advanced call center functionalities

Pricing

One Plan: $80/month

10. Freshdesk

Freshdesk, primarily recognized for customer support solutions, also provides cloud-based phone systems. Through virtual business phone numbers in Australia, support teams can manage calls, ticketing, and CRM integration within a unified platform environment.

This integration proves excellent for companies already utilizing Freshdesk for customer service who require seamless telephony integration with existing workflows. The system operates cohesively without complicated setup procedures or data synchronization challenges.

Key Features

• Cloud contact center
• Omnichannel support
• IVR
• Call recording
• CRM and ticketing integration

Pros

• Excellent for customer support teams
• Integrates smoothly with the Freshworks ecosystem
• Easy for agents to manage calls and tickets in one place

Cons

• May feel too complex for small teams wanting just to call
• Some advanced reporting features require higher plans

Pricing

• Free Plan: For up to 10 agents with basic ticketing and email support.
• Growth Plan: Starts at $15/agent/month, includes automation and SLA management.
• Pro Plan: Starts at $49/agent/month, adds round-robin routing, custom roles, and reporting.
• Enterprise Plan: Starts at $79/agent/month, includes bots, skill-based routing, and advanced analytics.

11. GoTo Connect

GoTo Connect (previously Jive) integrates phone, video, and chat capabilities into one unified communication platform. Robust VoIP features, including intelligent call routing, IVR menus, and reliable call recording functionality, support their Australian virtual numbers.

The platform serves businesses excellently when seeking centralized communication channels while ensuring seamless team collaboration. The infrastructure scales effectively as organizations expand their operations.

Key Features

• VoIP calling
• Video conferencing
• Virtual receptionist
• Call analytics
• Call monitoring

Pros

• Combines calling, video, and chat in one platform
• Reliable call quality and uptime
• Scales easily for small to mid-size businesses

Cons

• Some users report that the interface could be more intuitive
• International calling costs can add up

Pricing

Custom Pricing

12. Internode

Internode represents another Australian-based provider offering VoIP numbers specifically for local business requirements. They emphasize affordability and consistent service quality without overwhelming users with complex features they may not require.

Internode proves particularly useful for companies seeking simple, stable solutions without advanced functionality while still requiring trustworthy local provider support. Their straightforward approach appeals to businesses that value operational simplicity.

Key Features

• SIP and VoIP phone services
• Business broadband and phone bundles
• Call forwarding
• Voicemail
• Hosted PBX options

Pros

• Affordable bundled services for Australian businesses
• Reliable local telecom provider
• Straightforward setup and billing

Cons

• Lacks advanced UCaaS features like AI tools or analytics
• More suited for local use than global business expansion

Pricing

Custom Pricing

13. MiCloud Connect (Mitel)

Mitel’s MiCloud Connect targets growing businesses requiring scalability and advanced functionality. They provide Australian virtual numbers with comprehensive features, including conferencing capabilities, collaboration tools, and detailed reporting systems.

Companies experiencing rapid growth and requiring enterprise-grade VoIP solutions will appreciate their robust infrastructure and comprehensive feature set. The platform evolves with business growth rather than requiring expensive migration processes later.

Key Features

• Unified communications (voice, video, messaging)
• Virtual receptionist
• Advanced call routing
• Call recording
• Call monitoring

Pros

• Strong reliability and enterprise-grade features
• Offers extensive communication and collaboration tools
• Excellent customer support and uptime record

Cons

• Pricing may be higher than startup-focused platforms
• Setup can be more complex for smaller teams

Pricing

Essentials: approx. $20.99/user/month
Premier: approx. $26.59/user/month
Elite: approx. $38.49/user/month

Recommended Read : How to Call Australia From USA? [+ Country Code]

14. Nextiva

Nextiva provides complete communication platforms that extend significantly beyond basic phone number services. Their Australian virtual phone number service includes analytics, CRM integrations, and advanced call management designed specifically for customer-centric organizations.

Companies seeking to connect all customer interactions: calls, chats, and emails into one cohesive ecosystem will find their approach particularly valuable. Their customer experience focus is evident throughout their feature design and implementation.

Key Features

• Virtual phone numbers
• Call analytics
• Call reporting
• Auto-attendant
• IVR

Pros

• All-in-one communication with CRM built in
• Strong uptime and reliability
• Good for businesses that want analytics and insights

Cons

• May be overpriced for very small businesses
• International features are limited compared to competitors

Pricing

• Core: $15/user/month
• Engage: $25/user/month
• Power suite: $75/user/month

15. Ooma

Ooma offers both hardware-based and cloud-based calling solutions, providing implementation flexibility for different business approaches. Their VoIP mobile numbers can be utilized through applications or connected through traditional office phone systems.

This hybrid approach accommodates businesses not prepared for complete virtualization or those seeking to maintain traditional elements while embracing modern communication features.

Key Features

• VoIP calling
• Virtual receptionist
• Call reporting
• Voicemail
• Call forwarding

Pros

• Affordable for startups and small businesses
• Easy to set up and use without IT help
• Clear call quality and reliable service

Cons

• Advanced enterprise features may be limited
• Some reports of number porting delays

Pricing

• Ooma Essentials: $19.95/user/month
• Ooma Office Pro: $24.95/user/month
• Ooma Office Pro Plus: $29.95/user/month

16. Ringover

Ringover specializes in sales and customer service teams requiring seamless virtual number solutions. Their system includes advanced routing capabilities, call recording, comprehensive analytics, and smooth integrations with popular CRM platforms.

Businesses relying heavily on phone-based outreach and customer support will appreciate their specialized focus and understanding of sales team operational requirements.

Key Features

• Virtual phone numbers
• Call recording
• Call analytics
• Power dialer
• Call monitoring

Pros

• Strong collaboration tools (voice, video, chat) in one platform
• Easy international number setup
• Good fit for sales and support teams

Cons

• Can get expensive as you add features and users
• Some users mention occasional call drops

Pricing

• Smart: $21/user/month
• Business: $44/user/month
• Advanced: custom pricing

17. Sonetel

Sonetel provides budget-friendly options ideal for small businesses. They offer Australian virtual phone number services with local call forwarding, voicemail, and SMS capabilities in select cases.

Their plans maintain simplicity and affordability, making them excellent for startups seeking a professional appearance without significant financial investment. Basic functionality at accessible prices often meets exact business requirements.

Key Features

• International virtual phone numbers
• Free business chat
• Call forwarding
• Cloud-based PBX features
• AI-assisted customer support tools

Pros

• Very affordable international phone numbers
• Simple setup with global coverage
• Flexible pay-as-you-go pricing

Cons

• Customer support response can be slow at times
• Features are more basic compared to premium providers

Pricing

• Basic: $0/month
• Premium: $9.95/month
• Business: $29.95/month

18. TPG

TPG operates as a major Australian telecommunications company that also provides comprehensive VoIP number solutions. Known for reliable infrastructure and competitive pricing, TPG represents a secure choice for businesses preferring to work with established local providers.

The brand recognition and local presence provide confidence for companies seeking to work with familiar names in the Australian telecommunications market.

Key Features

• VoIP and SIP phone lines
• Internet and phone bundles
• Call waiting
• Hosted PBX options
• Call forwarding

Pros

• Strong value for bundled internet + phone
• Reliable Australian network provider
• Straightforward, no-frills pricing

Cons

• Limited advanced business phone features
• Customer service feedback is mixed

Pricing

• NBN100: $64.99/month
• NBN12: $54.99/month
• NBN25: $56.99/month
• NBN50: $64.99/month

19. VirtualPBX

VirtualPBX offers highly customizable Australian virtual business phone number services. Multiple extensions, advanced IVR systems, and call routing can be configured to meet specific business requirements and operational needs.

Companies requiring precise control and flexibility over their phone systems will appreciate the extensive customization options available. They serve businesses excellently when standard solutions cannot accommodate unique operational requirements.

Key Features

• Hosted PBX
• Call routing
• Auto-attendant
• Voicemail
• Call recording

Pros

• Highly customizable for different business sizes
• Reliable uptime and call quality
• Flexible pricing options to suit your budget

Cons

• The interface may feel outdated to some users
• Setup can be tricky without support

Pricing

• Flex: $18/user/month
• Pro: $27/user/month
• Ultra: $36/usert/month

20. FlyNumber

FlyNumber provides virtual mobile numbers for SMS and voice communications with coverage across hundreds of Australian cities. With competitive rates and flexible plan options, they serve freelancers, entrepreneurs, and small teams excellently when requiring cost-effective solutions. The low entry cost makes virtual number testing financially risk-free for new adopters.

Key Features

• International virtual phone numbers
• Call forwarding
• Call recording
• Number management portal
• Cloud-based phone system

Pros

• Very affordable for global virtual numbers
• Flexible forwarding options
• Transparent, usage-based pricing

Cons

• No bundled collaboration tools like chat or video
• Limited customer service availability

Pricing

Starting at $2.95/month

What Are The Use Cases of An Australian Virtual Phone Number?

Virtual business phone number Australia serve purposes beyond simple call handling. From building customer trust to protecting personal privacy, these numbers solve real business and personal challenges.

For Businesses

• Establishing Local Presence: Businesses outside Australia can build instant trust by using local numbers such as Sydney (02) or Melbourne (03). 
• Significant Cost Savings: Virtual numbers remove expensive setup and per-minute charges of traditional lines. Instead, companies pay for affordable monthly plans, making it easier to handle high call volumes without overspending.
• Scalability for Growing Teams: Adding or managing lines takes minutes instead of weeks. As businesses grow, calls can be routed to new team members or departments with ease, ensuring smooth expansion with online phone number Australia.
• Professional Image Enhancement: Features like call forwarding, voicemail, and auto attendants allow even small companies to appear polished and reliable from the start.
• Marketing Campaign Tracking: Companies can use different numbers for different campaigns, making it easy to track performance and measure ROI accurately.

For Individuals

• Privacy Protection: A virtual mobile number lets you communicate safely without revealing your number. It’s ideal for freelancers, online sellers, or anyone using classifieds.
• Separate Work and Personal Life: A virtual number helps you keep work and personal calls apart. You can share the virtual number for professional use while keeping your number private.
• SMS and Verification Reception: Use a virtual number for website signups, app verifications, or one-time codes. It keeps your main number private while handling security needs.
• Travel and Relocation: Australians living abroad or traveling can stay connected with family and clients using a local virtual number, avoiding costly international charges.
• Temporary Communication Needs: For short-term use, like online sales or rentals, virtual numbers offer safe, affordable, and private communication without long commitments.

Did You Know

• VoIP is projected to grow at a compound annual growth rate of 11.8% by 2028! Source

What Types Of Virtual Phone Numbers Can You Buy In Australia?

Looking at the Australian virtual phone number market, you have several distinct types of numbers you can purchase:

1. Toll-Free

These are your 1800 and 1300 numbers. With 1800, callers don’t pay anything – you absorb all the costs. The 1300 numbers charge callers local rates regardless of where they’re calling from within Australia. Both types remove cost barriers that might stop people from contacting you, which is why customer service-heavy businesses love them.

2. Vanity 

These spell out words or create memorable patterns using the phone keypad. Think 1300-FLOWERS or 13-TAXI. They cost significantly more than standard numbers, but the marketing value can be huge. When someone needs your service, they don’t have to hunt through their contacts – the number just comes to mind naturally.

Recommended Read : How to Get a Vanity Phone Number?

3. Non-Geographic

These include both national numbers that serve the entire country without regional bias, and virtual mobile numbers starting with 04. National numbers work great for businesses serving multiple states since no customer feels like you’re based somewhere else. Virtual mobile numbers look like regular mobile numbers but run through internet connections, perfect for keeping business and personal communications separate.

4. Smart Numbers / Phone Words

This is essentially another term for vanity numbers, but sometimes refers to numbers that use clever digit patterns or abbreviations rather than full words. These might use repeating numbers (like 1300-777-777) or abbreviated words that are still memorable but don’t require as many characters as full vanity numbers.

Did You Know

• 80% of businesses use SMS marketing software to text their customers. Source

Why Buy An Australian Virtual Phone Number From CallHippo?

The difference between a good provider and a great one usually shows up in the details: how clear the call quality is when it matters most, whether their system stays up when you need it, and how quickly they respond when something goes wrong.

1. Instant Number Activation

Most providers promise quick setup, but then hit you with days of paperwork. CallHippo actually delivers your Australian phone number online that works within minutes. Businesses miss deals waiting weeks for other providers to get their act together.

2. Comprehensive Number Selection

You get a wide range of virtual numbers to choose from in Australia. There are Sydney (02) numbers, Melbourne (03) lines, Brisbane (07) options, plus the full range of 1800 and 1300 toll-free numbers. You’re not stuck picking from leftover numbers nobody else wanted.

3. Affordable and Transparent Pricing

No surprise bills or contracts that lock you in forever. What they quote is what you pay. For small businesses trying to keep costs under control and wanting a virtual mobile number Australia, this honesty is refreshing.

4. Advanced Call Management Features

Call forwarding that actually works, decent IVR menus, call recording, proper voicemail, and analytics that show you what’s happening with your calls. The basics are solid, and the extras are there when you need them.

5. Seamless Integration Capabilities

Connects with the usual suspects – HubSpot, Salesforce, Slack, Teams. Your phone system talks to your other tools instead of sitting on its little island.

6. Global Reach with Authentic Local Presence

You can answer calls from anywhere, but sound local to Australian customers. The virtual landline number Australia removes the hesitation from customers that kills conversion rates.

7. Reliable, Responsive Support

Their support team picks up the phone and fixes problems instead of reading scripts and transferring you around. Available 24/7, which matters when you’re dealing with time zones.

Conclusion

Establishing credibility in the Australian market requires understanding local customer preferences. Consumers are significantly more likely to contact businesses with familiar, local phone numbers: a simple factor that often determines customer engagement. 

An Australian virtual phone number eliminates barriers while signaling market commitment. Customers trust local numbers and avoid international calling concerns. CallHippo provides this strategic advantage through straightforward implementation, transparent pricing, and comprehensive features enabling efficient market entry without traditional telecommunications complexities.

FAQs

1. What is an Australian VoIP number?

It’s a virtual number hosted via internet protocol not tied to a physical SIM and lets you make and receive calls over the web.

2. Can I send or receive SMS on a virtual phone number?

 Yes. Providers like CallHippo, FlyNumber, and EasyRinger support virtual Australia mobile numbers to receive SMS, perfect for verification and messaging.

3. Can I use WhatsApp with an Australian virtual phone number?

Generally yes. WhatsApp accepts many virtual numbers, though compatibility may vary by provider. Always test before committing.

4. Can I use the same number for multiple team members?

Yes. Many platforms offer shared line access, call queuing, or concurrent forwarding.

5. How long does it take to get an Australian virtual landline number?

Usually just minutes. Providers like AVOXI, CallHippo, and JustCall offer near-instant provisioning.

6. Can I buy multiple Australian virtual phone numbers?

Absolutely. Scaling is easy, and many providers support adding multiple numbers as your team or presence grows.

Published : August 25, 2025

Ankit Dudhwewala is the CEO and Co-founder of CallHippo, a leading virtual phone system designed to optimize business communication through AI and automation. With a strong background in marketing and business administration, Ankit has successfully built and bootstrapped CallHippo. Ankit’s leadership and innovative approach have made him a prominent figure in the SaaS industry, driving growth and shaping the future of business communication solutions.

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