Computer Telephony Integration (CTI) connects your phone system with business tools like CRMs and helpdesks. It simplifies inbound and outbound calls by automating workflows, improving agent performance, and offering efficient customer service. As CTI evolves, features like call analytics and conversation intelligence are becoming standard. In fact, experience, 48% of brands expect CTI-powered tools to […]
The post What is Computer Telephony Integration (CTI)? Everything You Need To Know appeared first on CallHippo.
