Switching to a cloud-based VoIP system could slash CO2 emissions from telephony by an amount equivalent to removing 22 million cars from the road. Yes, you read that right. Imagine the streets suddenly less congested, the air a little cleaner, and our planet breathing a sigh of relief. This mind-boggling statistic isn’t just a number.…
A huge part of any digital transformation strategy is delivering exceptional customer service. This notion holds especially true in the telecom sector where operators are not only going through a digital metamorphosis themselves, but are also the catalysts for their customers’ digital lives. These operators can make use of the enormous data they have at…
Shell’s energy, phone, and broadband provider division received a £1.4m penalty from Ofcom, the UK’s communication watchdog, following an inquiry that revealed breaches in regulations meant to ensure consumers get a fair deal on their communication services. The violation was due to Shell’s failure to provide 72,837 clients with end-of-contract and annual best tariff notices…