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Oak Innovation has announced a partnership with Netherlands-based company ROGER365.io to bring a Microsoft-certified omnichannel and compliant contact center solution to Teams users this spring. The integration of ClarifyGo call recording with the ROGER365.io contact center offers customers the world’s-first voice integrated native CCaaS for Teams. In a podcast, Fabien van ‘t Woudt, Business Development…

The information technology (IT) industry channel of 2023 offers a wealth of technology solutions, providing great opportunities for specialization and success for everyone from legacy firms to new market entrants, according to new research published by CompTIA, the nonprofit association for the IT industry and workforce. The channel is healthy and evolving with new technology…

China Unicom Chongqing and Huawei have successfully completed the world’s first trial commercial use of “Alps-WDM+OSU,” a groundbreaking innovation designed to improve network capabilities and enhance the user experience. This historic event marks a significant step forward in providing higher-quality services to a larger number of industry users. The innovative Alps-WDM technology boasts several key…