Fusion Connect, a global Managed Communication Service Provider (MCSP), has announced the availability of new Microsoft Teams Calling Service features. These enhanced capabilities are intended to turn Microsoft Teams into a full business phone system, improving collaboration and productivity for mid-market and corporate businesses in the United States and throughout the world.


The newly added features include compliance call recording, a receptionist/attendant console and IT Service Management (ITSM) integration. These features are in addition to those revealed by Fusion Connect in December 2022, which include business continuity, a simpler administrative site and employee productivity tracking.


The enhanced features are now accessible in additional countries in Europe, Latin America and the Asia-Pacific region, offering organizations a more complete and simplified solution. With these new features, organizations can make the most of their Microsoft 365 investment while also benefiting from critical collaboration, continuity and workforce management tools.


Compliance call recording is a crucial tool for companies to use in order to satisfy applicable rules and regulations. This requirement encourages accountability, transparency and fairness in corporate operations. The receptionist/attendant console simplifies incoming interactions, making the receptionist and caller experience more professional and efficient.


By including Microsoft Teams Calling Services administration into their current ITSM automation, ITSM integration allows IT departments to automate and streamline their IT operations. This helps to decrease the need for manual intervention and enhance speed and accuracy.


George Schoenstein, SVP of Marketing at Fusion Connect, commented: “These enhancements to our Microsoft Teams Calling service further position us at the forefront of the UCaaS market while solidifying our offering as the undisputed market leader in North America from a feature, coverage, and guarantee perspective. Before building this service, we invested a lot of time in understanding what companies needed, then designed and built a fully automated, feature-rich offering that addresses those needs.”