Primas Group has been chosen by Avaya, a leader in unified communications and contact center solutions, as a Technology Partner in the Avaya DevConnect program. Primas Group, an Independent Software Vendor (ISV) with 29 years of expertise, offers organizations enhanced customer experience workflows and pre-packaged, self-service automation in addition to personalizing their Avaya solutions.


The company anticipates that by joining the Avaya DevConnect program, the company will be able to expand the reach of contact center agents. This advancement will also bring new technologies and cutting-edge AI together to create more intelligent digital interactions and automation in healthcare and other markets.


The Primas Group innovation team is featuring previously unimaginable patient experience processes and revamping traditional consumer interactions. The company’s participation in the DevConnect program enables it to retain world-class compatibility with Avaya systems both in the cloud and on-premises, while also allowing for straightforward implementation.


Primas Group, as a DevConnect Technology Partner, must maintain stringent standards for customer satisfaction, product support, company operations, marketing and sales. Partner members have developed a diverse range of innovative solutions that have been tested for Avaya compliance. These solutions include natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored to specific vertical industries.


“Membership in the DevConnect program allows us to continue our world-class interoperability with Avaya solutions both in the cloud and on-prem, while maintaining our easy deployment,” said John Orton, SVP of Primas Group.


Primas Group is committed to providing exceptional customer service while offering complete solutions to improve contact and call center operations worldwide. The business has industry-leading capabilities in self-service technology, artificial intelligence, analytics and process automation. Primas Group is an expert in applying their sophisticated development skills to transform customer experiences across all sectors, having operations in the United States, Vietnam and Thailand.