GoTo, a supplier of IT management, support and corporate communication services through its flagship products, has announced GoTo Customer Engagement. This multi-channel solution combines GoTo Connect’s telephone system and customer communication tools, analytics and digital platform to help organizations reach a larger audience and build their business.


By providing a single, user-friendly inbox for handling different communications channels such as phone, SMS, webchat and social media, this solution enables organizations to engage with consumers more effectively. This service enables businesses to contact their consumers wherever they are, increasing the likelihood of a response.


Businesses may interact more effectively with GoTo Customer Engagement by including webchat, social media and SMS into their channel mix. The system is simple to implement and operate, making modernizing company communications a breeze. The shared inbox also enables several team members to handle customer inquiries and respond to queries and comments swiftly, regardless of the channel used. GoTo Customer Engagement also features custom surveys, which enable organizations to collect input and track results, ultimately improving customer satisfaction.


This innovative solution was created to assist companies in meeting the communication demands of their clients and expanding their operations. All GoTo Connect users in North America have access to GoTo Customer Engagement through the newly released GoTo application.


Damon Covey, Head of Product at GoTo, commented: “With GoTo Connect, our customers already rely on us for phone conversations with their customers. Now we’re expanding our offerings to include an even more robust solution that provides additional digital communication channels to grow their business faster and further. We’ve listened to our customers’ needs and with GoTo Customer Engagement, we’re giving businesses the ability to easily connect with their customers in the ways they want across phone, SMS, webchat and social media channels. All without the hassle of managing multiple tools.”